Navigating AP Customer Service in a Disruptive, Digital World

Thursday, July 15, 2021 | 2 to 3 p.m. EDT

Field of Study: Business Management and Organization
Program Level: Intermediate
Delivery Method: Group Internet-Based
Prerequisite: None
Advanced Preparation: None
Successful completion of this program qualifies you to receive up to 1 CPE credits.

Phil Binkow
Financial Operations Networks

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Global events and their impact on the organization and its deployment of human resources are changing the way managers look at how they deliver service to accounts payable’s wide customer base. This webinar will cover the latest about how new technology-based resources are being employed to accommodate these changes while making working with vendors easier and less expensive.

Learning Objectives

  • Current best approaches to support customer service initiatives
  • Technology-based resources to support customer service initiatives
  • Employing best practices to accommodate change while making working with vendors easier

Speaker Biography

Phil Binkow is the founder and CEO of Financial Operations Networks (FON). FON specializes in vendor self-service and vendor relationship management software-as-a-service applications, VendorInfo and InvoiceInfo. In 2002, Phil founded The Accounts Payable Network (TAPN), the leading resource for individuals with management and oversight responsibility for accounts payable operations. More than
5,000 members used TAPN’s best-practices libraries, case studies, research, analysis, technology evaluations, practical tips, discussion forums, continuing education programs and customizable tools for AP planning and problem-solving. Phil is also co-founder of The Accounts Payable Certification Programs.